At ADP we are driven by your success.We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful Expertiseis a core value at ADP. InNational Account Services,它是世界上最大的排版的原因之一anies – including 80% of the Fortune 500 – count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success — and are looking for like-minded individuals who want to be part of our winning team
188bet金宝搏app在ADP服务交付。188bet金宝搏appIt’s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.
The Client Service Representative, Workforce Now plays a key role in growing ADP’s customer relationships and client loyalty, creating positive defining moments while providing software and service support to ADP’s Workforce Now clients. This position requires a dynamic individual that excels in comprehensive problem analysis, software support, and demonstrates the values of ADP’s Mission, Vision and Values and principles of Stellar Service. As with all roles within ADP, successful performance in this role will provide a host of additional opportunities for professional growth.
RESPONSIBILITIES;
- Acts as a trusted advisor and consultant to clients on all modules of ADP’s Payroll, Time and Attendance and HR solution; investigates and professionally troubleshoots software application issues while simultaneously navigating through the on-line application.
- Uncovers client needs, sources the cause of the issue through the use of effective probing techniques, and provides resolutions ensuring a Stellar Service client experience
- Ensures proper, timely follow-up on assigned cases to ensure service level agreements meet ADP standards and that the client experience is seamless, Participates in ADP client retention efforts, including helping to identify clients-at-risk. .
- Creates accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge base. Identifies, recommends, or refers any issues or opportunities which arise from client queries, to the appropriate internal ADP Business Unit
- Gains a broad understanding of Workforce Now including the many complex features and configuration options.
- Continually upgrades knowledge and skill base through a wide variety of available resources to ensure familiarity, on appropriate statutory laws, or legislative rulings that impact clients; learns future products and new tools as they are deployed. Completes new hire and ongoing training programs as designed
- Learns, understands, maintains and contributes to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
Qualifications;
Education:
- Bachelor’s degree required (or equivalent in post secondary education and experience). Preferably in business and/or human resources management.
Experience:
- Practical experience with Payroll and HR software applications, software configuration and client systems.
- Basic understanding of payroll processing workflow from input to delivery of the payroll. Completion of Payroll Fundamentals, and Payroll Compliance Legislation as well as sound knowledge of Best Payroll Practices an asset.
- Working knowledge of ADP’s Paytech mainframe
- Practical knowledge and/or understanding of Human Resources/Talent Management/HR Management Systems an asset.
- Proficiency in English and French an asset (verbal and written).
Generic Skills:
- Technically savvy with the ability to systematically instruct clients on the use of ADP products and systems. Proficient with MS Office (Word, Excel, PowerPoint & Outlook).
- Balances multiple client commitments against new requests in a fast paced, dynamic, environment.
- Ability to work independently as well as in a team environment while demonstrating resourcefulness in the use of available tools and support resources
- Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise.
- Professional and polished telephone manner.
- Strong numeric skills. Demonstrated analytical ability and judgement; able to see and solve problems holistically, sometimes with limited information.
- Extensive customer service experience with proven skills in conflict resolution.
Qualificationsrequisespour ce poste:
- Au moins un an d’expérience dans le service à la clientèle
- Baccalauréat ou études postsecondaires équivalentes et expérience (de préférence en administration des affaires et/ou en gestion des ressources humaines)
- Intérêt marqué pour la satisfaction client démontré dans un secteur pertinent ou comme spécialiste de la paie/des RH, et expérience des systèmes
Qualifications constituant desATOUTS:
- 联合国非盟减去一个d 'experience在磋商professionnelles ou expérience équivalente dans les applications et la configuration des logiciels et des systèmes clients
- Capacité démontrée à apprendre rapidement et à faire preuve de pensée critique, y compris dans les aspects complexes de la gestion du capital humain (gestion des RH, de la paie, des heures et de la main-d’œuvre, etc.)
- Compréhension de base du déroulement du traitement de la paie, de la saisie des données à la livraison de la paie; titre de spécialiste en conformité de la paie, un atout
- Aptitudes pour l’écoute active et solides compétences en communication à l’oral et à l’écrit, pour recevoir, interpréter et communiquer l’information de façon claire et concise
- Propension à rechercher de son propre chef des réponses, des solutions ainsi que des façons d’obtenir des résultats positifs et pour le client et pour ADP
- Compétences organisationnelles et capacité démontrées à mener plusieurs tâches de front, à établir les priorités et à faire des suivis en temps opportun
- Capacité à travailler en équipe ou de façon autonome en faisant preuve d’esprit d’initiative dans l’utilisation des ressources de soutien et des outils offerts
- VOUS AIMEREZ TRAVAILLER CHEZ ADP, CAR VOUS POURREZ :
- Être vous-mêmedans une culture qui favorise l’équité, l’inclusion et le sentiment d’appartenance, et qui offre un espace sûr pour exprimer une grande diversité de perspectives et d’idées.
- Faire activement partiede l’un des neuf groupes de ressources d’entreprise et être en contact avec des réseaux et des alliés du monde entier qui partagent nos intérêts et nos expériences.
- Faire progresser votre carrièredans un environnement agile et dynamique, offrant de nombreuses possibilités d’avancement.
- Parfaire continuellement votre apprentissageen profitant des possibilités permanentes de formation, de perfectionnement et de mentorat.
- Être au sommet de votre forme.你们êtes admissible à des avantages sociaux de premier ordre dès le premier jour d’emploi, car des associés en forme font des associés heureux.
- Préserver votre santé mentale et votre bien-être.Notre mission est d’offrir un service hors pair à nos clients, et nous ne pouvons y arriver que si chacun de nous veille à son propre bien-être et à être là pour les autres.
- 你们joindre à une société soucieuse de redonneraux communautés où nous travaillons et vivons et d’y avoir un impact positif durable.
- Être payé(e) pour donner au suivant.你们bénéficierez de congés payés pour soutenir les causes qui vous tiennent à cœur en participant à des activités de bénévolat.
N’attendez plus!Postulez dès maintenant!
Diversité, équité, inclusion et égalité d’accès à l’emploi :Chez ADP, nous estimons que les inégalités nuisent à nos associés, à nos clients et aux communautés que nous desservons. Notre objectif est que nos actions aient un impact durable. Nous défendons ensemble les principes d’égalité et d’équité. ADP s’engage à appliquer un traitement équitable en matière d’emploi à toute personne, quels que soient sa race, sa couleur, ses informations génétiques, ses croyances, sa religion, son sexe, son orientation sexuelle, son identité de genre, son statut légal en tant qu’étranger, son pays d’origine, son âge, son état civil ou son statut d’ancien combattant protégé. Nous soutenons un milieu de travail inclusif où les associés excellent en fonction du mérite personnel, des qualifications, de l’expérience, des capacités et des performances professionnelles.
Éthique :ADP a une longue et fière tradition : celle de mener ses affaires conformément aux normes d’éthique les plus élevées et en se conformant entièrement à toutes les lois qui s’appliquent. Nous nous attendons également à ce que nos employés incarnent nos valeurs en démontrant le plus haut niveau d’intégrité et en se comportant de manière à favoriser un milieu de travail honnête et respectueux. Cliquez surhttps://jobs.adp.com/life-at-adp/pour en savoir plus sur la culture d’ADP et découvrir la gamme complète de ses valeurs.
=================================================================================
TO SUCCEED IN THIS ROLE:Requirements
- Minimum of 1 year in a customer service environment.
- Bachelor’s Degree or its equivalent in post-secondary education and experience (Preferably in business and/or human resources management)
- A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience.
Bonus points for these:Preferred Qualifications
- Up to 1 year of professional consulting experience or equivalent experience with software applications, software configuration and client systems preferred.
- Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Time and Labour, etc.)
- Basic understanding of payroll processing workflow from input to delivery of the payroll. Payroll Compliance Practitioner certification an asset.
- Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise.
- Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
- Demonstrated organizational skills, ability to multi-task, set priorities, and follow up in a timely manner.
- The ability to collaborate and work in a team environment as well as work independently while demonstrating resourcefulness in the use of available tools and support resources.
- YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belongby joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your careerin an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learnthrough ongoing training, development, and mentorship opportunities.
- Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being.We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving backand generating a lasting, positive impactupon the communities in which we work and live.
- Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.
What are you waiting for?Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP:ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Clickhttps://jobs.adp.com/life-at-adp/to learn more about ADP’s culture and our full set of values.
Explore our COVID-19 pagehttps://jobs.adp.com/covid19/to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:188bet金宝搏appADP申明不平等是不利于我们的associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP:ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Clickhttps://jobs.adp.com/life-at-adp/to learn more about ADP’s culture and our full set of values.
